LUHAIRDESIGN
TERMS & CONDITIONS
Please read the Terms & Conditions below. A booking is only confirmed once the 20% non-refundable booking fee has been received and the client agrees to the terms set out.
Booking & Securing Your Date
• A 20% non-refundable booking fee is required to secure your wedding date.
• This fee is deducted from your final balance.
• Dates cannot be held without the booking fee.
• Trials are not included in the booking fee and are paid separately.
• By paying the booking fee, you agree to these Terms & Conditions.
2. Trials
• Trials take place at my home studio in Manchester (M38).
• Trials last up to 2 hours.
• Pleasee arrive with clean, dry hair and bring inspiration photos.
• After your trial, you will receive photos & advice, and you can provide feedback on longevity.
• Additional looks can be booked for an extra fee.
3. On the Wedding Day
• I will arrive 15 minutes early to set up.
• Please ensure there is:
– A plug socket
– A clear table for tools
– Adequate lighting
• Hair must be clean and fully dry before styling.
• Delays caused by late bridal party members may impact timing and cannot be extended.
4. Payments
• The final balance (minus your 20% booking fee) is due 1 month before the wedding.
• Bookings made within 1 month of the wedding must be paid in full at the time of booking.
• Cash payments are not accepted unless discussed in advance.
5. Booking changes
• Reducing the number of services after booking does not reduce the final total.
• Additional services may be added if the schedule allows.
• All changes must be requested in writing.
6. Date Changes
• Changing your wedding date is treated as a cancellation, as your original date has been reserved exclusively.
• A new date may be offered if available, but a new 20% booking fee will be required.
• If I am unavailable on your new date, the original booking fee remains non-refundable.
7. Cancellations (by you)
• Cancelling at any time results in loss of the 20% booking fee.
• If you cancel within 12 weeks of the wedding, the full remaining balance becomes payable.
• Add-on services cancelled within 12 weeks must also be paid in full.
8. Cancellations (by me)
If I am unable to attend due to illness, injury, or emergency:
• I will source a replacement stylist where possible.
• If no suitable replacement is available, you will receive a full refund of all monies paid (excluding the completed trial).
9. Exclusivity
• Exclusivity is not guaranteed unless discussed.
• Large bridal parties may require an additional stylist.
• Bookings of 7+ services may incur an assistant fee.
10. Travel Expenses
• Travel is charged at £1 per mile from M38 (first 10 miles free).
• Parking, tolls, and hotel costs (if needed) must be covered by the client.
• Journeys over 3 hours may require overnight accommodation.
11. Client Responsibility
• Please inform me of allergies, sensitivities, or medical conditions.
• I cannot be held responsible for reactions or issues if this information is not disclosed.
• I reserve the right to refuse service if conditions are unsafe or unsuitable.
12. Photography & Privacy
• You agree that hair styling photos taken during the trial or wedding may be used for LU Hair Design’s portfolio, website, or social media unless you request otherwise in writing.
• Personal information is stored securely and never shared with third parties.
13. Data Protection
• Your details are stored securely for communication and administrative purposes.
• Records are kept for 6 years as required by HMRC.
14. Force Majeure
Events outside of my control (severe weather, emergency, travel disruptions, etc.) will be managed fairly, with communication as a priority.